Last week, Verizon got angry at Netflix blaming them for poor video streaming. Now, Netflix is responding to Verizon by telling them that they will not stop telling customers that their specific Internet service provider is to blame for any poor streaming. Netflix did say that they were running “transparency tests” which led to customers getting the error message and that such tests would end June 16, though Netflix would consider running the error messages again.
In addition to wanting for Netflix to stop blaming them, Verizon also wanted a list of all customers who received such messages and evidence that each message was justified.
In response to Verizon’s demands, Netflix’s General Counsel David Hyman responded:
“The current transparency test to which your letter relates is scheduled to end June 16 and we are evaluating rolling it out more broadly,” he wrote. “Regardless of this specific test, we will continue to work on ways to communicate network conditions to our consumers. We’re also happy to work with you on ways to improve network transparency to our mutual customers.”
When asked if Netflix is not complying with all of Verizon’s demands, a Netflix spokesperson told Ars Technica only that the “letter speaks for itself.”
This comes not even two months after Netflix agreed to pay Verizon for a direct connection to its network. In Netflix’s monthly streaming-speed report, Verizon FiOS dropped in the overall rankings, falling from an average of 1.99Mbps in April to 1.9Mbps in May.
Netflix also added in one last dig towards Verizon:
“Verizon’s responsibility to provide its customers with the service it has promised them… It is my understanding that Verizon actually upsells customers to higher speed packages based on improved access to video services, including Netflix.”