Motorola tries to reason with upset customers, says ICS won’t improve older devices

May 22, 2012
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For all the cheers that Motorola has got when the company finally updated its Android 4.0 Ice Cream Sandwich upgrade schedule last week, the boos and jeers may have outnumbered them. Especially the ones that come from the owners of devices like Motorola Droid 2, Droid 3, Droid X3, and a host of others, who found that their phones will forever remain stuck on Android 2.3 Gingerbread.

Is it all just one big misunderstanding? Motorola hears your complaints and has the following to say on the matter.

According to the company, for those who have been wondering why not all relatively new devices will receive the ICS upgrade, the decision was made with the best of intentions. Motorola will only provide an upgrade to ICS if it will improve the performance of a particular device. Here are their exact words:

We work very closely with Google and cell phone carriers for every software update. And, obviously we want the new release to improve our devices. If we determine that can’t be done—well then, we’re not able to upgrade that particular device.”

There you have it – I hope that clears up any ill-feeling you may have for Motorola. Yeah, right!

Looking at the list again, it seems Motorola will provide the ICS upgrade only for devices that come with at least 1GB of RAM. It’s worth mentioning that this self-imposed limitation doesn’t seem to apply to other manufacturers, that release ICS devices that ship with less RAM than that, such as the HTC One V. But all hope is not lost. With Google’s acquisition of Motorola expected to wrap up this week, there’s still a chance that Google might review this policy.

Do you think Motorola’s reasoning for its refusal to upgrade its older Droid devices to ICS is legit?

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