Moto X Cyber Monday deal postponed, rescheduled for the 4th and 9th of December

December 2, 2013

    Moto X

    Today was supposed to be the day that consumers could grab a MotoMaker customized Moto X off-contract for $150 off the normal price, but unfortunately all did not go as planned. Due to heavy traffic, the site ran into several problems that made the MotoMaker virtually unusable. As a result, Motorola ended up temporarily suspending their Cyber Monday promotion.

    Although the $150 sale will not resume today, the good news is that Motorola is planning to give the promotion another go on December 4th and again on December 9th. While it’s annoying to have to wait longer, at least Motorola is doing its best to fix the situation.


    So if you have your heart set at getting the 16GB Moto X for $349.99 or the 32GB model for $399.99, you’ll want to try your luck again this coming Wednesday and on the following Monday.

    Here’s to hoping that Motorola’s servers are better prepared for the traffic next time around.Were you able to get the Moto X today, or did you end up running into problems? Plan on trying again during the rescheduled dates? Let us know in the comments!

    Comments

    • MadCowOnAStick

      also the contract version costs $-50.01 for some reason too

    • Zach Mauch

      fyi, it’s been live most of the day on the t-mobile black and white none moto maker versions. It’s a little hard to find and I don’t want to post the link as it will get queued for moderation.

      just search “moto x tmobile site:motorola.com” and it will come up.

      • MadCowOnAStick

        it’s still 500 dollars lol

        • Zach Mauch

          it wasn’t for most of the day or when I posted it. should be back on wednesday and easier to buy.

    • Sandyandi dela Cruz

      “So if you have your heart set at getting the 16GB Moto G for $349.99 or the 32GB model for $399.99″ – you mean Moto X, right?

    • http://facebook.com/icecowboy Jim K

      OK, so it’s a first world problem saga (and long), but it’s a small saga for real…

      …It wasn’t so much or just that the offer crashed Moto’s systems. That is, it’s bush league and maybe Google’s not transferring enough of their mastery of huge flows of data. Moto, as per GOOG’s promise, is still fairly much a separate-ish company since the acquisition.

      Still, in fairness (on this score), Moto phones haven’t been tech fetish objects for a long time – even recently – and even the X – despite good reviews and multiple carriers – hadn’t exactly been setting sales records, so you can see them woefully underestimating (thinking they were being optimistic) rather than risking ending up having to markdown a boatload of unsold inventory. And their servers likely haven’t been hit anything like this hard in years. Whatever, though….

      …The much larger issue is how Motorola (and Motorola support) have been
      handling the situation from 1st crash to the present. And how their sporadic, opaque, contradictory, dismissive posts on Twitter – hour after hour – largely made the situation even worse than it was. And it’s not the fault of the hapless techies caught in the cross fire. As one tweet said, “Motorola you don’t have a technical problem, you have a management problem.”

      I watched the Twitter feeds of both Mgmt. and Support all day as I kept refreshing the Moto X Maker page as I wasted a day of my life in a frustrating exercise all to save $150 I never got to save. But it ain’t about me – because I was there on Twitter, M. support, chat, tech site articles and know that it wasn’t just me, rather about who knows how many tens (or hundreds?) of thousands of other people who – entirely unnecessarily – all wasted that same full day. For nothing.

      [Note: The debacle actually started days before as they (very oddly to me) never announced when the sale would start at least until less than 24 hours before.

      They ALSO never (to my knowledge - and I've been looking) said if it would last for a set amount of time, or rather was limited to "until we sell a "limited number of units." With not even a hint whether limited meant 20,000 or 200,000. Or whether they'd sell in five hours, all day or ten minutes.

      Going in, Chat support gave all kinds of conflicting answers to questions. And you could tell that the team who'd designed and was rolling out this promotion really didn't seem to understand their own game plan.

      And anyway, all of that (plus actual buzz for the offer and the phone) had set the stage for the Great Click Out of 2013.]

      Some of their website was working all day. I could log in and out and see my design, peruse various pages, etc. (but my shopping cart had been mysteriously emptied and I could never reach it).

      So, not a fully crashed opp by any mans. Meaning ALL they had to do was put
      a redirect page for the Moto X link saying, “We were delighted so many of you wanted to take advantage of our offer – and we’re so sorry we didn’t have the capacity to serve you. Meanwhile, nothing more’s going to happen today. We’ll let you know what we’re going to do to make things right. Come back Tuesday for details. Thanks again for your patience.”

      They could have also released stories to all the tech sites and news services – MANY hours earlier than they did – to the same effect and even have looked like it was about the customers.

      And Moto Mobile and Moto Support COULD have started tweeting that consistent message along the same lines.

      Instead, they did NONE of these things. In fact they mostly did the opposite of them.

      (1) The page with the teaser price was STILL up the last I checked, although (2) trying to go from there to Moto Maker there still gives you the cheerful “We’ll be back soon! Thanks for your patience!” message (which was ALL the great majority not on Twitter or geek sites ever saw or knew).

      And that page and what happens when you try to go to maker is exactly as it has since 8am CST today, and notably hours after Moto finally released a (still confusing) statement about a future two days of (equally well-organized?) fun and savings.

      (3) As the hours passed, rather than announcing anything that made sense or answering repeated pleas from many seekers, both the mother ship and support were publicly interacting with individual customers in cryptic ways. But not so cryptic that readers tweets couldn’t tell that some of those who’d somehow broken in were being helped in front of the rest of us – many hours in – who were, by contrast, only being dropped the occasional possible crumb (all inaccurate as it turns out). Which of course, kept us pinned to our screens and refreshing the page over and over.

      Because after all, we’d already invested THAT much, so we still wanted that damn gadget. Rats in a Skinner Box stuff, really.

      (4) And so many contradictions between the tweets. All damn day long. With a final slap in the face from support some hours ago that when the site came back up on Wed. the X’s would be there at full price (while acting like simply recovering the site was enough of a gift to us alone). Really cold and curt. Like “We’ve moved on. As you were.”

      Except to keep the madness going, around the same time Motorola management tweeted instead that WERE going to be future offers “to make it up to you.” With more devices, etc. as reported in the story.

      But who’s to say again, how many units (or what time period) will apply this time – and now whether it’ll be a different group who get the phones on this go round. Which could make those who got shut out (both by the site and by the
      company’s horrible handling) feeling even more jobbed than we do already.

      It’s so obvious that if “they want to make it up to us” – and (for their own sakes) start digging out of a PR disaster that’s leaving a bad taste in many (many) mouths, the offer should be for a fixed period of time (and a reasonably long one – at least 24 hours, e.g.) – with delayed delivery for as many willing to wait a week or three for delivery after the stock’s depleted.

      This is both a relatively small and strategic amount of lost income for Google to suck it up and take care of if they want to really resuscitate their Moto acquisition.

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