Motorola will replace damaged Moto E, G and X display for free, if purchased directly from Moto

by: Andrew GrushJune 13, 2014

moto e vs moto g (19 of 19)

When it comes to meeting and exceeding customer expectations, it’s about a whole lot more than simply creating an exceptional product. Of equal importance is the customer service you provide before and after the purchase.

For HTC this includes “HTC Advantage”, a program that essentially offers free replacements for broken phone displays. This is certainly one of the advantages to choosing an HTC device like the One M8, but it’s important to note that HTC isn’t the only manufacturer that has such a replacement policy.

In a discussion about broken screens over at Reddit’s Moto X subreddit, several users revealed an interesting tip: it’s seems that you can often get your phone’s screen replaced after an accidental break, at no charge to the consumer. Looking for further clarification, we spoke to a customer service rep and confirmed that the free screen replacement service applies to any phone bought directly through Motorola or customized with the Moto Maker. This not only includes the Moto X, Moto G and Moto E but the policy will also be in place for upcoming devices such as the Motorola X+1.

It goes without saying that this is an excellent customer perk, especially considering Motorola charges $175 to those who bought the phone outside of their store or without customization.

Bottom-line, if the idea of a 1-time free screen replacement seems like something you’d want from a phone, you have two manufacturer choices at this point: HTC or Motorola. Here’s to hoping that other Android OEMs follow their example down the road.

Have a broken display on your Motorola device? You can sign up for a free replacement through Motorola’s website.

  • Jayfeather787

    This would have been great to know during the Oneplus One smashing contest. “Hey Motorola, I accidentally dropped my phone. And then my hammer accidentally fell on it with an abnormal inexplicable amount of force. Then I dropped it in the fire. whoops”

  • ben

    What’s great here is that they didn’t advertise it at all…This type of free commercial gesture is rarer and rarer in big companies. Hope this info will help motorola getting up the ramp again, cause they deserve it by being the only ones to truly innovate in the smartphone industry nowadays :-)

  • Mystery Man


  • Motorola is getting on the right track!

  • bradslack

    Not TrueHi Brad,

    I sincerely apologize for the inconvenience. Most Motorola products do come with a standard one year warranty barring any physical or liquid damage. Cracked displays are considered physical damage therefore there is a charge to replace the screen.

    Motorola can be able to replace the device however there will be cost incurred to the replacement program since physical damage is NOT covered of warranty. The fee for Moto X with physical damage is $175 plus applicable taxes.

    Although there is much misinformation and rumors circulating, it has never been covered under our standard warranty to repair broken screens for no cost. For all of our products, physical damage is not covered under the limited warranty. If repairable, physical damage will be replaced for an out of warranty cost.

    Please feel free to chat back if you have further questions; we are open 24/7 to assist you.

    You may also call our Motorola Android Customer Service Department at 800-734-5870during Mondays to Fridays 8am till 11pm and Saturdays and Sundays 10am till 7pm CST.

    You can also check our support site for further assistance by clicking this link

    Best regards,
    Motorola Chat Support Team Customer By Email (Brad)08/05/2014 08:59 AMThank you for clearing this up. I will post your reply onto the sites that
    are incorrectly referencing this information to clear up future issues.

    Brad Slack
    On Aug 5, 2014 7:52 AM, “Motorola Global Reply” wrote:

  • HeatherC

    This so-called policy, that Motorola claims was never a policy expired July 2014.

  • Prawin Subay

    It just fake news ramp at us.. I cald motorola for my broken display of MOTO E(1 month old) to replace , replied that we hav’t introduce such offers. It just rumours….;-)

  • satya satya

    the news is fake moto confirmed no replacement themself said the news is fake

  • KingaSpeds

    I found out today that HTC’s great screen replacement program was only good for 6 months. I dont see what the difference is. There competitors are offering one time free replacements indefinitely. Why would i buy another HTC. Unless i was going to break it immediately. Sounds like a pretty crappy incentive. Last HTC i buy.

  • Justin

    This is not true