The LG G3 may be a gorgeous phone, but it has a flaw

August 22, 2014

LG G3 cracked casings

“…just look at the G3, no phone even comes close to how sexy that is! ” – Jason
 
“…g3 is really gorgeous…” – Alan. 

We can’t rightly argue with Jason and Alan over on our Google+ page, we think the G3 is a good looking phone too, but LG is not perfect, and, as we’re gathering, the G3 has a few concerns as well. Some major complaints are surfacing for the build of the G3, reports are rolling in of cracks forming in the outer plastic casing from the microphone opening.

“Uh oh!” – Darcy.

The cracks are just hairline fractures and appear to cause no structural concern, but that is no consolation to those of you that have dropped hundreds of dollars on this amazing flagship device. Many users report that they’ve experienced difficulty inserting their micro USB charging cable, and that the force of inserting the plug is assumed at least part to blame for the fractures.

lg g3 cracked Pink case Ruliweb

Entire forum threads have been dedicated to this concern with many users submitting photos of the same cracks occurring in their devices all around the globe. Meanwhile, LG has had nothing official to say about the issue.

LG G3 Editors-Choice-4 crackedWe’ve been very happy with the LG G3 ourselves. Despite these new concerns, which we’ve not encountered yet ourselves, the device is a solid unit, well deserving the ‘flagship’ badge. We even went so far as to name the LG G3 one of the finest phones of the year, with an editors choice badge. We would hate for this issue to strip the G3 of that honor.

A lot more than just ‘editors choice’ may be riding on what LG decides to do next. Should they fumble the repairs for their flagship G3 right now, the goodwill gained from the Nexus 4 and Nexus 5, regretfully, may be quickly forgotten. Manufacturers that are closely trailing LG, like ZTE, Huawei, OnePlus and Xiaomi, would be happy to steal customers away, especially with their phones that are intended to compete with the G3, and do so at a fraction of the cost to consumers.

Have you experienced the cracked LG G3 casing? What repairs/replacements have you received?

Comments

  • MasterMuffin

    The overheating seems to be an issue too according to some Youtube commenters (it’s Youtube though so not the best source for any info)

    • Tiaan Kruger

      There is always claims of overheating from every phone. Same as there are of battery drain after every phone gets a new android version

      • MasterMuffin

        But I’ve also seen videos where the device won’t go to full brightness and says it’s because of heat and I don’t think that happens with every phone :)

        • Karly Johnston

          The G3 only has 272 nit brightness, half the iPhone, so those people don’t know it has native low nits for power saving that 2k screen.

          • Adrian

            Still if it gets hot it will only go to 80% brightness or something and no other phone had that issue.

          • http://www.mrmad.de/ Pino

            that’s not true. LG G1 had it to, but wasn’t a real problem (i had phones that got much warmer)

          • Karly Johnston

            It is running a Snap 801, when does it ever get that hot?

          • FranchisePlayer

            My G2 also goes to 80% (or lower) brightness when it gets too hot.

        • Krazonite

          Most other phones didn’t add a software limit to address overheating issues – it doesn’t mean they don’t experience those same issues. LG could simply have made it more obvious.

          • MasterMuffin

            Yea it could be just a more aggressive overheating preventor

      • Steve

        That is not true. You can’t produce any threads that talk about the Samsung S5, Notes, htc m8, Motorola Maxx overheating. Perhaps an isolated incident here or there but not to the widespread degree that the overheating issue is plaguing the G3. LG sent out a device that it knew had overheating issues. Instead of fixing it, they released it with a pop up warning box that appears on the screen. That’s irresponsible of LG. Now they have to deal with cracks in what is apparently very cheap, brittle plastic used in the device.

    • HavocNHell

      Be surprised how many people say that their phones are overheating. After letting them sit in a hot car. Not saying you, but be wary of your surroundings. I notice my G3 Had overheating problems, then again I left it in my car for 5 minutes under the noon sun.

      • MasterMuffin

        Only time my phone has ever shut down due to being to hot was when I played MC3 on my S2 and it literally burned my hands!

        • HavocNHell

          Yep, that will do it.

        • Eric

          My G3 overheats like crazy playing MC5. it’s caused the phone to reboot several times and once just froze completely, requiring a battery pull to restart.

      • steve

        My wife’s G3 repeatedly overheated while watching videos in the house. The overheating issue has nothing to do with being outside or in a hot car. My device doesn’t overheat outside or in a hot car. It gets warm yes, but not alarmingly hot like my wife’s G3.

        • Max

          I think it’s a combination of SoC (Snapdragon 801 is an overclocked 800 after all) and insanely high resolution display …

  • Someone

    It looks like my old SonyEricsson Xperia Arc… Started to crack on top and left side

    • Clarence Alvarado

      Me too. The one near the proximity sensor. But it was almost 3 years ago. Sony should have learned from these things, but now, Sony is under fire with magnets in the magnetic charging port in the Z2.

  • GunShyAssassin

    Mine seems fine, although i only got mine last week.

  • Lilith_Black

    The only credible places where complaints are found abt overheating or battery drain are in forums, and is a minority.
    The definition of overheating and bad battery life is also highly subjective

  • argylegargoyle

    Mine has not cracked, but it is difficult to plug the cable into the phone.

  • YCJ

    If they follow some others in using a metal chassis none of this would happen or at least decrease the chances of this. I dont know why they decided to use metal looking plastic where an actual metal would have helped greatly.

    • Happy

      The use of plastic is not a problem. The problem is the use of the wrong type of plastic. I dare you to try and crack a plastic bottle of mineral water (e.g. Evian, Vittel, etc.). Or to tear an Ikea bag.

      • YCJ

        Well, you really didnt have to dare me for no good reason (meaning that I do know that there are flexible types of plastic that does not crack and can fold 180 degrees and still be ok and that is in use for phones like samsung phones’ back covers). But still I do think that they should have used some sort of metal for its chassis and they should have checked for those easy cracks on their quality check tests before they released it. And they do use polycarbonate like most companies do for a phone body instead of flexible parts where it needs to be sturdy and straight while being flexible enough to not break too easily with shocks and strikes…. leading to my thought that they left that area a little too thin…

      • Max

        Last time I checked, I couldn’t make a phone call with a bottle of evian ….
        We are speaking about smartphones, and for sure that defect is originated by a poor design of such a sensible area (you are supposed to plug and unplug the charger once a day).

    • Cole Raney

      I don’t know why they would use metal. It gets hot or cold really quickly, is much heavier, and offers no real benefits. I mean, the hairline fracture wouldn’t happen, but there are so many downfalls.

      • YCJ

        I’m talking about the middle area where it it silver in color. Just that not the rest. If that middle part was metal, which is also the part where the charging port is and since the micro usb has to be plugged in and out with some force, I thought having a unibody chassis, a rim of metal would prevent it from getting further tension from its flexibility. And that being just the edges of the phone you would not have to worry about heating it up and it would not add much weight either. Think about samsung alpha, vega iron series, and sony xperia z series. In youtube you can even find a video of a dude destroying a s4 and a g2 with a vega iron. He actually axes those two phone into two big parts and millions of little shattered pieces. Thats how awsome it would be when the edges are made out of metal. And Im saying metal because im not sure of exactly what they used… I assume steel… not even aluminum but steel.

      • YCJ

        And here is a link to one of those videos on youtube…. well i was exaggerating about breaking it into two pieces but it is steel and this is how much better steel is than anything else…
        http://m.youtube.com/watch?v=St5ckGsBQmc

        • Jesus

          where can I get a vega iron in the US?? Thing is gorgeous…

          • YCJ

            I dont think you can and its an old phone. Vega iron 2 is out and it is less gorgeous lol. Maybe try amazon? If you really want it that much.

          • Christian

            At first look, i thought it was the Xperia Z1. (yeah, I didn’t read the title of the video before watching it)…

    • namesib

      My S4 doesn’t have this problem. This misguided perception that all plastic is the same is ridiculous; do you think there is only one kind of metal as well?

      • YCJ

        I dont know if you are blind or illiterate… lol. Please learn to read.

        • namesib

          Please learn that there isn’t one type of plastic and there is absolutely no need to resort to using metals to prevent fissures. It isn’t a dichotomy between plastic and metal.

          • YCJ

            Wow. Really? I know that there are many different types of plastic and I have said in one of my previous posts right above that I know that there are many plastics but most use polycarbonate for having both rigidity and flexibility. And previously I did write that they most likely left that critical area a bit too thin. And I am saying that instead of using plastic that looks like metal, they should use actual metal like aluminum but preferably a type of steel alloy (so that it becomes almost indestructible…. sacrificing some weight element). So learn to read before saying whatever ignorance you want. Unless you really want to show that ignorance to the public out loud. :p

  • John-Phillip Saayman

    Oh no. This would be bad. Wonder why they made the port so tight.

    • Jerry Rich

      I wonder why the manufacturers made those USB adapters for LG phones so big.

      • John-Phillip Saayman

        What a big adapter you got there, don’t know if it’ll fit my tight USB port

  • Sabik Biswas

    my lg g3 is perfectly fine….i can’t see anything like this….

    • Flex360

      Give it sometime. It will happen sooner or later

  • dave4978

    What about the random shutdowns and hissing using the 3.5mm audio out?

    • Thathissingnoise

      Not sure how bad your hissing noise is, but there has been an annoying level of hissing coming out of every Android device I’ve owned. Especially while charging. And even worse in the car. Not enough hissing to justify warranty or whatever, just annoying.

      • dave4978

        I’ve had no hissing on the M8 or Z2 I’ve used. The G3 is bad though, its only through one side.

        • Mark Mann

          G3 here… What hissing?

          • dave4978

            The left earphone or speaker when using 3.5mmjack. Its well discussed on some of the forums.

          • Mark Mann

            Let me put it another way… Lg g3 here, and I experience no hissing

      • Jerry Rich

        Do you hear a hissing noise when you’re not using a phone? Maybe you should get your hearing checked.

  • HavocNHell

    I find it odd, those pictures (so far) are of the White LG G3? That is strange.

  • HavocNHell

    Odd theory, Since the adapter tip on the charger is metal.What could cause it is, some people who leave their chargers in the car and it expands slightly due to heat and the little bit of expansion causes the crack?

    Or? The Going from one extreme to another, hot weather and then going to an air conditioned environment on the phone itself causes the cracking?

    • Krazonite

      It could be… Honestly, even if it is that, these devices should be built to withstand such circumstances.

      Being in a hot car or air-conditioning (and moving between the two) is hardly an extreme circumstance.

    • Jerry Rich

      Seems like an easy fix to me, just don’t plug the USB tip in. Or you could buy an all plastic adapter.

  • stevedion

    No cracks for me yet but I’ve only had it a couple weeks and have trouble inserting the micro USB plug in order to charge it. I’m going to invest in an Qi cover to lessen the times I plug in.

  • Christian Adams

    Im having issues with the charging port.

  • andyrichter11

    I thankfully do not any cracking, but I do have some difficulty plugging in the charger. To help those who may have a similar problem, I’ve found that by inserting the charger slightly more to the right side of the port instead of dead on makes it go in much easier, and will hopefully help you avoid cracking. At least it’s been helping me!

    • Cole Raney

      Thanks! I have had mine about 2 weeks and that does bug me. Otherwise a great phone though.

  • Arvid

    My Nexus 5 has exactly the same. I got 2 cracks from the sim card slot.

    • Max

      Do you swap SIMs often ?

  • Jack Swag

    I have experienced the charging port issue also!

  • Sequoia46.2

    This happened to my Moto X on both the left and right side casing. PITA to replace in Canada but super easy in US, so this one time I am jealous of Americans lol.

  • Cole Raney

    I do not have a crack like that, but I have noticed it is kind of difficult to push the charger in. Not that it is extremely hard to do, but it is confusing when you are trying to charge it and you haven’t slept in a while and it is dark. LG should have made that easier.

    I guess it is better than the problem my little sisters quickfire had. It didn’t happen to her phone, but you could put the charger in the wrong port and make the phone catch on fire.

  • Dwain Thomas

    People should stop trying to make stress tests when they have no real reason to do so.

  • http://www.impulsivestudios.com/ Justin Myers

    Well this is odd. My LG G2 has the same exact crack above the microphone. I thought maybe I had dropped it, but I am careful with this phone… At least I know now what happened.

  • JL

    Samsung sucks…they make such cheap shit. LG is perfect in every way. Fuck Samsuck! Samsuck fucking sucks! Samsuck should be like LG and use the same premium materials that LG uses.

    • M3D1T8R

      I don’t like Samsung much either, but… Flagged.

    • Jerry Rich

      Yes, I much prefer the inferior materials in Samsung products. I just wish Samsung phones cracked like LG’s.

  • DrOxyClean

    I am so glad that I use wireless charging on my LG G3 now. Since day 1 I noticed it was kind of hard to plug in the cable, so I got wireless charging on my LG G3 as soon as possible (when the wireless stickers were released).

  • Steve

    Sounds like LG used a very cheap, brittle plastic .

  • ThunderCrackR

    ”…just look at the G3, no phone even comes close to how sexy that is!” Beautiful-unbeautiful, I still think that the Oppo Find7 is the most beautiful phone EVER created!

  • Toycrawler81

    Looks like what is happening to the sheild tablet. I think heat is to blame either the polycarbonate can’t handle getting to hot or the the expansion and contraction. But what do I know i could be totally wrong

  • TechSavvy

    The reason why they didn’t use metal body is because the price would increase by maybe 10% or more, just like the HTC One M8 compared to the E8.

  • Abd

    Cheap LG quality. Cheap, inexperienced LG manufacturing

  • Elclinico

    Consecuencias del plástico barato. mejor me iré por el Galaxy Alpha

  • Max

    Speaking about quality, please don’t include OnePlus in the list …

  • Gary Demirdjian

    I KNEW this thing was Shite! That’s why I returned it a day after I bought it.

    …And now my full review of the Lg G3 copied and pasted, maybe from this very site (I can’t keep up with all the droit sited I frequent!)…

    //clears throat//
    I bought an unlocked Verizon LG G3 for $701.99 from Target a few days ago. 32 gig internal, SD slot, etc. This was over an S5 and M8.

    Coming from an S4 it was a disappointment. The screen was large with very little bezel. Comparatively, the M8 has a HUGE I mean HUGE bezel. Why anyone would opt for an M8 and it’s cheated black framed screen is beyond me. The S5’s they had were all 16 gig internal, so I went with the 32 gig LG G3.

    I just wasn’t impressed. It felt like crap to hold. Very lite- too lite. The edges of the phone felt almost unfinished, as if it were missing a band of some sort instead of the somewhat rough edge of the G3.

    Speaking of which, I kept reminding myself – dude you’ve got an LgG3 unlocked 32 gig. And it felt like shite.

    The image on the screen looked bastardized, as if it really wasn’t meant to display that large but it did. So as a result it didn’t look clean it looked a bit stretched or warped. It didn’t look natural, whatever that would be to a digital smartphone.

    The UK or LG skin seemed like a Touchwiz wannabe, but bleached white. Or should I say cream. Sorta off-white? Anyway it was convoluted and overly complicated IMO.

    The final nail in the LG G3 coffin? Hate to say it: benchmark. OK I know how benchmark apps shouldn’t be gospel, but I used a popular benchmark app on the LgG3- and I hit just over 29,000. My S4 hits around 28,400.

    So I said nope back you go! And Target had their wonderful unlocked 32 gig $700+ LGG3 back within 24 hours.

    I think I’m going to stick with my original plan of holding out for the 64 bit Android revolution to begin before I commit to a new ‘droid.

    My Samsung S4 suits me fine for now… Although a 32 gig S5 does seem appealing. ..

    • PoisonApple31

      Benchmarks? LOL – you’d be just fine on Facebook.

  • Gary Demirdjian

    I KNEW it was crap! I bought an unlocked Verizon LG G3 for $701.99 from Target a few days ago. 32 gig internal, SD slot, etc. This was over an S5 and M8.

    Coming from an S4 it was a disappointment. The screen was large with very little bezel. Comparatively, the M8 has a HUGE I mean HUGE bezel. Why anyone would opt for an M8 and it’s cheated black framed screen is beyond me. The S5’s they had were all 16 gig internal, so I went with the 32 gig LG G3.

    I just wasn’t impressed. It felt like crap to hold. Very lite- too lite. The edges of the phone felt almost unfinished, as if it were missing a band of some sort instead of the somewhat rough edge of the G3.

    Speaking of which, I kept reminding myself – dude you’ve got an LgG3 unlocked 32 gig. And it felt like shite.

    The image on the screen looked bastardized, as if it really wasn’t meant to display that large but it did. So as a result it didn’t look clean it looked a bit stretched or warped. It didn’t look natural, whatever that would be to a digital smartphone.

    The UI or LG skin seemed like a Touchwiz wannabe, but bleached white. Or should I say cream. Sorta off-white? Anyway it was convoluted and overly complicated IMO.

    The final nail in the LG G3 coffin? Hate to say it: benchmark. OK I know how benchmark apps shouldn’t be gospel, but I used a popular benchmark app on the LgG3- and I hit just over 29,000. My S4 hits around 28,400.

    So I said nope back you go! And Target had their wonderful unlocked 32 gig $700+ LGG3 back within 24 hours.

    I think I’m going to stick with my original plan of holding out for the 64 bit Android revolution to begin before I commit to a new ‘droid.

    My Samsung S4 suits me fine for now… Although a 32 gig S5 does seem appealing. ..

    • David Tang

      If the benchmark doesn’t take resolution into account then those figures are fine; you have to remember that it is pushing out 1.7 times more pixels than the S4. This is no mean feat although I do sure some of your reservations. I’m more interested in knowing what you mean by the poor screen image. Is it because the S4 was so vibrant? I love AMOLEDs but they do have a habit of oversaturating everything.

      • Gary Demirdjian

        OK I wouldn’t say poor, I just wasn’t overly impressed as in “dam that’s a nice large screen”. The screen seemed too dark too. It’s all relative, I understand that but in the end this cheap feeling LG G3 didn’t sway me to keep it beyond a day. I could’ve held onto it for 2 weeks before returning but I was like nah, not worth it. And I’ve read other reviews after I ditched it saying that it wasn’t a very fast or responsive phone. And upon reading this article about the small crack that might appear it justified my decision.

        I liked the idea of the Headphone and charger jack being at the bottom. But it seems like they either cut corners to put all that stuff at the bottom of the phone.

        • David Tang

          Yeah, it does seem like a joke considering how much money we’re forking over…

  • Gary Demirdjian

    ??

  • Rick_Deckard

    My LG G3 is perfect! Thats why you should buy a case just in case :-)