HTC employee says sorry for whole Thunderbolt mishap

by: David GonzalesApril 30, 2013

HTC Thunderbolt
Attention all HTC Thunderbolt owners. Do you remember how, when you first heard about the HTC Thunderbolt, you thought that it would be the very last Android smartphone that you’ll ever need? Do you still recall following all the breaking news stories leading up to its final, official release as the first phone from Verizon with 4G LTE? Yes, those were the days. The days when your hopes were raised only to be dashed quite expertly by one company, that is — HTC.

Fast forward to today and it’s pretty evident that the whole HTC Thunderbolt situation was — and in many ways still is — one big mess. So what does HTC think about it? An employee of the company who gets to spend his time interacting with the users of the social news site reddit holds the answer.

Over on reddit, there’s a user named Erick_HTC who has been around for months, openly posting comments and submitting links as an employee of HTC. He has been reading complaints, offering advice, and at times even promoting products of his company on the site. And again, he has been at it for quite a while. And even though he isn’t a part of HTC’s marketing department — or so he claims — he has been very consistent in trying to reach out and get involved in the lives of the members of reddit’s HTC and Android communities.

In fact, Erick_HTC‘s latest actions involve posting a straight up apology to everyone who has ever suffered because of the issues that were caused by the old HTC Thunderbolt. He included the apology in one of his comments while speaking with a very dissatisfied HTC customer.

Sorry to hear about the experience. Sorry about the Thunderbolt in general. It was a difficult project. I wish we didn’t destroy your trust in us, but I understand why you do feel that way.

He went on to say that HTC is doing much better now — perhaps referring to the developments involving the HTC One — and ended with a plea to be given a second chance.

samsung galaxy s4 vs htc one one back aa
“Make another decision in a year or so. Follow these threads and see if we are doing better,” he said. “We will try to win you back if it is at all possible… ”

The words don’t really bring back any of the lost hours, money spent, deities cursed, and expletives dropped because of the problems that stemmed from the HTC Thunderbolt’s very existence. But as the saying goes, it’s the thought that counts.

It’s one thing to be sorry, but actually going out of your way to say it is pretty commendable. Kudos should be given to HTC. Or at least Erick_HTC, who very clearly cares a lot about his job and the future of his company.

  • Balraj

    Wow nice
    Atleast he is better than Apple
    Who tells you to live with problems that came with iphone 5 body…….

  • mjolnirxz


  • 702Mike

    And its no wonder as to why HTC is low on their profits. An apology is nice but what about the Rezound? If there’s one thing I’ve learned, its that nothing travels faster than word of mouth. If they want to sell more new product they need to start supporting the old much more effectively. Happy customers will return and spread the word. Its not that difficult. As for us HTC is done and Samsung is getting our upgrades. I’ve watched them right behind moto in jelly bean updates for devices that are older than the Rezound. Seriously get it together HTC.

    • amine ELouakil

      Just a suggestion, NEVER buy carrier specific phones, because it’s the OEM loses almost any control they have on the phone. at least the DNA is a butterfly but for the rest … nah

  • lil bit

    But this is just the tip of the iceberg, HTCs bad products goes way beyond the thunderbolt. Why on earth didnt they respond to warranty issues when they were on top, when they had the cash, why did they have to put defective phones in storage, silently, and then return them unrepaired when the customer was already so angry that they could see the smoke signals coming out their ears all the way in taiwan, instead of replacing them? They pissed people off so badly that it has no historic parallels, no apology can fix that, the customers never got a working product or any form of compensation.

    Never trust HTC, they are so full of silent arrogance that its for the best for the buyers if they go out of business. A serious company like ZTE or Huawei should buy HTC to reset their bad merits, let their sins die on the cross of the current CEO.

    • lil bit

      Just keep an eye on the button problems of HTC One, they will not go away, this is exactly the kind of thing HTC does, promises to fix with updates what is actually a manufacturing defect that cannot be fixed through software. Just wait and see, history is repeating itself, the problem will persist.

      • amine ELouakil

        switch your phone under warranty. I have no button issue

      • Garry DeWitt

        given that the latest OTA for INT versions seems to fix the sensitivity issue for the one (or at least it’s mentioned in the change log, and Ive seen good results on XDA, and for myself), I think your example may be a little bit off.