Two days ago, we told you about HTC’s decision to discontinue support for the One S. Vowing the handset would not move beyond Android 4.1.1 or Sense 4, HTC has clearly decided to move on and support newer handsets. A focus on the future and dedicating yourself to more current devices is great, save for one issue: they promised they wouldn’t.
Back in February, HTC promised the One S, along with a few other devices, would get the Android update and a new take on Sense. Now they’ve decided that was not the direction they want to go, and One S fans aren’t happy. A petition is circulating on Change.org, asking HTC to perform an about-face once again and support the device.
While petitions are often more cathartic than effective, this one is right: HTC should follow through on their vow to support the One S.
At just over one year old, the device is still very capable. It was never a top-tier device, but it was an HTC flagship for the One lineup. Considering many users are still under contract with the device, it would be a good idea to support it, and create some brand loyalty. HTC’s new One may be a triumph, but issues like this tend to dog a company well into the future.
While petitions are often more cathartic than effective, this one is right: HTC should follow through on their vow to support the One S. If this is a ploy to get users to update their devices to the new One, it has a very good chance of backfiring. The One S isn’t old, but already forgotten by HTC, and that won’t be forgotten by HTC fans.
The petition still needs 273 signatures, so make your way over and sign it! Let’s hope this one has some legs, and HTC responds favorably to the cause.
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Why is anyone surprised about this? HTC don’t exactly have a good track record with their SLA’s and updates. You think the HTC One is going to be any different in 18-20 months?
It better. This device is on multiple carriers, they wouldnt be that stupid to stop supporting it after 18 months. No way.
18 months? You’ll be doing well to see 12 before they dump it.
JUST BUY A NEW PHONE
Do you think everyone has the money to buy a new phone each 6 months? Plus, some people are attached to their contracts.
I own 4 phones currently. I work as tech support for T-Mobile so I get a new one every 6 months or so. Costs me about 100$ a month to be doing this. Its expensive as hell.
Are you serious? I don’t even… Let this be the summary of the comment I was going to write but then I realized you’re not worth it: “-_-”
only if you’d give me the money :P
One s already has Sense 5…..Custom ROMS FTW!
Is yours on 4.2.2? If so, TELL ME WHERE THIS ROM IS!!!!!
http://forum.xda-developers.com/showthread.php?t=2298253 No blutooth and wifi-tether but still its fine… Loving it..
yup im lovin it too man!
If the North American One X or Int. One XL will get 4.2 then I don’t see why the One S can’t. The fact that it’s a “mid range” handset shouldn’t apply when it has the same specifications as the devices I mentioned.
I’m a One S user and after that decisions by +HTC i started looking at new phones but the price points are so high on their newer phones. I really hope they reconsider cause the One S is great and can be even better with a new version on Android.
Or you can go to XDA forums and enjoy 4.2.2 right now.
I now recall why I didn’t bother with HTC after my HTC Desire several years ago, poor upgrades. Whilst I’m relatively happy with the HTC ONE I’ve just bought I’m now wondering if I’ve bought the right handset due to the delays with JB 4.2.2.
If you have the tech knowhow, then buy the phone with hardware you like, and then just put custom rom’s on it to keep it up to date. If you don’t have the tech knowhow, its not that important to stay on the newest version anyways. Most of my non-tech savvy friends are on gingerbread and don’t know the difference.
Beautiful phones, horrible software. After Desire HD and One X, I’m not sure that I want another HTC phone.
HTC doesn’t see any $$$ gain with software updates.
Wow HTC. Way to blow it.
HTC’s sell and forget policy.
After an issue with my Amaze 4G and HTC I never bought another HTC device again. In the last 2yrs I have owned 2 Samsung devices. They could have easily been HTC. But never again.
Thanks for covering my petition! HTC has responded and I think you should head on over to the ‘news’ section of the petition page to get notified of what the company said. :)
Complain to your relevant consumer advocacy organisation and legal representatives. In Victoria, Australia, that would be Consumer Affairs Victoria and the Australian Competition and Consumer Commission. Many other countries/states will have the equivalent.
In Australia, action by the ACCC means that now phones sold on 2-year plans must be under warranty for two years. Pursuing the same action for updates (or even just for 18 months) seems reasonable.
It is particularly important that people in multiple jurisdictions do this, as each different group will apply additional pressure for manufacturers to sort it out.