HTC acknowledges problem with One camera, promises software update

September 12, 2013
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After some users reported that the One takes purple-tinted pictures in low lighting conditions, HTC acknowledged the existence of the issue.

htc purple tint camera

The UltraPixels camera is one of the main selling points of the HTC One, with critics and users alike praising its capabilities, especially in low lighting conditions. However, some users have experienced an issue that affects the quality of shots taken with the HTC One in low lighting. Specifically, images show a purple, reddish, or bluish tint when the ambient light is low, such as in indoor or night shots.

Users have complained about the issue on various threads on XDA-Developers, Reddit, and other forums starting in June. One HTC One owner recorded the video below, comparing a phone that shows the abnormal behavior with one that works as it should.

http://youtu.be/gdgB-vgCgZo

Now HTC has officially acknowledged the problem in an email reply to the Italian website HDBlog. The company says that the problem is caused by a specific combination of conditions and that it’s working on a software update to alleviate it. That seems to suggest that the problem is with the camera firmware, rather than with a defective component, which should be great news for users.

If you can’t wait for the promised update, you can ask for a replacement unit, provided your device is still under warranty.

If you are wondering if your HTC One has the issue, the simplest way to test it is to place the phone with the camera down on a surface – normally, the image on the screen should be black or very dark; if the image is tinted in any color, your device is not working properly.

Have you experienced a similar problem with your HTC One? Answer our poll.

[poll id=”362″]

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