play store aa

The Google Play Store is one of those apps we take for granted, mostly because it simply works as a mediator between the user and his or her precious apps. Hell freezes and the sky falls once it happens to stop working, though. How will you download that new app you have been so desperately waiting for?

There’s no definite manual for fixing the Google Play Store, but we have put together a set of tips and tricks that will most likely get your precious app store up and running again. Let’s jump right into the nitty gritty, before you go crazy with no Play Store access!

Make sure its a user-end problem

Before you go through a bunch of steps attempting to “fix” a problem, make sure that the problem isn’t with Google itself. The best way to do this is to head somewhere like the downdetector and look to see if others are reporting issues. If enough people are claiming similar problems, it could be a temporary server issue that will fix itself with just a little patience.

Force close the Google Play Store

Sometimes a simple force close is all you need! You can do this by simply swiping away the Google Play Store on your multi-tasking app switcher. Or you could go to Settings > Apps > All and then access the Google Play Store and hit “Force stop”.

Go on airplane mode


Not sure how much this one works, but I have heard plenty of people say that switching Airplane Mode on, and then off, will help the Google Play Store get back on track. Hey, it’s not a complicated process and it’s safe. Why not try, right?

Toggle WiFi

Just like with Airplane Mode, some say WiFi could be the issue. Not to mention, your network may very well simply be having connection issues! Toggle WiFi on/off and play around with the Google Play Store for a few. It just might help. It also might be worth restarting your router, just in case.

WiFi coffee shutterstock ShutterStock

Restart your phone!

Like in the good ol’ times, current electronics sometimes just need a smack or two in order to work. OK, maybe not an actual smack, but you do need to put everything back in place, and sometimes a simple reboot will do. This will take a minute or two and very often fixes many problems.

Wipe the Google Play Store cache

Cache memory is an awesome tool. By storing data locally, the phone can reduce data usage and speed up loading times. This is data that would otherwise need to be downloaded every single time you access a page, which is unnecessary if there are no changes! The bad part is that sometimes older data can pile up, and it can also misbehave. This is why it’s good to clear cache from time to time.

Android clear app cache

To wipe the Google Play Store cache memory, just head over to your Settings and select the “Apps” option. From there, simply look for Google Play Store and tap on it. You will be presented with plenty of options, including a “Clear cache” button.

Delete Google Play Store data

Is clearing the cache not enough? It’s time to take out some bigger guns and really clean things up. To delete related data, simply access your Settings and go into the App Manager like you did to clear the cache. Instead of hitting “Clear Cache”, though, select “Clear Data”.

Just keep in mind this will clear the application. It will have to sign in and pick up all the data again next time you access the Google Play Store.

delete-button Shutterstock

Take a look at your disabled apps

Keep in mind that some apps need each other in order to work properly. Especially when dealing with system apps like the Google Play Store. Have you disabled any apps recently? That could be the cause of your Play Store woes.

Just head over to Settings > Apps > All and scroll all the way down. This is where disabled apps go when they are put down. If you see any disabled services, just enable them and see if that helps.

Check your date/time settings

It may seem like a silly suggestion, but often this can be the cause of many Google Play Store issues. This could be due to Google’s servers having trouble syncing with your date/time settings. Go back and put them on automatic, if they aren’t. If that isn’t helping, try to set your time and date as exactly as you can. Just play around with the time/date settings a bit.

Remove Proxy or VPN settings

Plenty of VPN/proxy users say they have encountered issues all over the board. Have you tried deactivating these (if you are using them)? Proxy settings are under WiFi, and you can access it by long-pressing on your router name and clicking “Advanced”. Meanwhile, VPN settings are under “More” in the Wireless & networks section.

Just uninstall it!

If all fails, your best bet would probably be to uninstall the Google Play Store. The only trick is that this is a system app and you really can’t just get rid of it. What you can do is uninstall the updates, taking the application to an older version. You can update it again afterwards, so don’t worry – this is a safe procedure.

Just go to Settings > Apps > Google Play Store and tap on “Uninstall updates”.

Could the issue be Google Play Services?

We could say Google’s apps are the motor that drives Android devices. Yes, we are talking about that weird app that needs updating every now and then, when you are trying to get another application. And many have no idea what it is, but it happens to be your phone’s backbone. Google’s applications offer some of the most exciting features available, and it’s all powered by Google Play Services.

Like any other app, Google Play Services can fail at times, so it’s worth playing around with it if you are having any type of Google-related issues. Try clearing both the cache and data by following the same steps from above. The only difference is that instead of accessing the Google Play Store, you head over to Google Play Services on the App Manager.


Remove and re-enter Google account

I don’t have much faith on this one, but some people suggest that you can reset your Google account to fix some problems. I suppose it’s worth a try before jumping on the last (and most extreme) tip. Just go to Settings > Accounts and select your Google account. Tap on the 3-dot menu button and hit “Remove”. Then add your account again and try to access to the Google Play Store.

Factory data reset

If all else fails, just wipe your device clean and give it a fresh start. At this point we have no idea what could be causing your Google Play Store discrepancies, but a factory data reset will likely fix most of your issues, as it deletes everything on the device and leaves it the way it was when you turned it on for the very first time. You can perform a factory data reset by clicking on the button below and following the instructions within that post.

Android Lollipop Nexus 7 factory reset restoring

Wrapping up

We certainly hope all these methods were able to get your Google Play Store back up and running. If they didn’t, the problem has to run deeper than usual and you should probably consult technical support. Have any of you guys ran across Google Play Store problems? What did you do to fix it? Hit the comments and let us know if you have used these methods, or if you have any other ones.

Edgar Cervantes
Edgar Cervantes has over 5 years of experience in tech journalism. Exploring the latest gadgets and constantly studying the industry are part of is daily drive. Regardless of what he is working on, you can be sure he is always trying his best to bring you the best content. He will be dead honest and will bend to nothing.
  • said

    you can download from here the last version

  • happy

    The only time I got playstore not working is on emulator (genymotion etc). Usually fixed by reinstall with compatible version.

  • Kunal Narang

    Sometimes, there is error in dowloading apps, so I clear the app data. It works!!

  • John

    I had encountered this
    problem with my phone too, when I was forcing the OTA for 6.0. I did exactly
    what’s written above, but no luck my last resort is to factory reset but I
    don’t want too and I haven’t back up my phone yet, so to test my luck again I
    had to clear my cache data on the recovery and voila! Play store is back on

  • Karly Johnston

    If Play Store doesn’t work, your Android is about a useless as a Blackberry.

  • Muhammad Usman Rashid

    I faced this problem and I found this article very helpful. Thanks for sharing

  • Phillip Buckley

    These ideas all seem great but I cannot open settings to perform any of them since the problem first occurred . Any ideas greatly appreciated

  • Serg

    I had similar problem with Sony Xperia Z3 Compact. After upgrading to Android 6.0.1 Google Play Market was unaccessible. The program just crashed without any notification from the system. After playing around I added permissions to use memory for all applications including Google Play Services. Then, after a few attempts, Google Play Services could be downloaded and installed… I’m not sure but probably the main reason was that some applications data were relocated to SD card before upgrade to Android 6.0.1 and new system introduced some additional rules for accessing SD card, so Google Play Services just could not store something in SD card without additional permissions and crashed.

  • Ronald Gonzales

    I cleared the Google Play Cache and Data then went to clear/wipe the cache partition (Volume up+power button) and it’s working well again BUT something or somethings makes it go bonkers again (and i wanna know whats causing it)…so I do the repeat…work well for me…Gionee G5 Gpad….

  • Awesome post,,,,

  • Prezes Dyrektor

    was stuck on shield tv driving me nuts, uninstalling updates helped, thx!

  • Tasha

    Thank you so much for this article. I thought I was just going to break down crying when I couldn’t get google play to work. Turning off the WiFi did the trick! Thank you again for the tips and the time you took to write this.

  • Rizan Zaky

    try this, worked for me…

    * check your internet connection (specially if on wifi, try using mobile data)
    * delete your google account (had only one, may be delete ’em all if you’ve got many)
    * use a different account setup and try accessing play store (play store should open)
    * now add the previous google account too and check if play store works for that ac too

    * now you can delete the rest and keep your preferred google ac :)

    • LotusFlowerBombOne

      Thank you. This worked for me also after trying everything.

    • Srikanth Rao

      thx changing wifi to mobile data worked for me..

      • Srikanth Rao

        More like restarting that wifi modem did it..

    • Srikanth Rao

      but sadly its not working on wifi other apps and games and even web is working on wifi but this danm gplay store is not working after updating to marshmallow.zzzzz

    • Tejas Hardas

      turning off wifi did d trick …. but now have to helplessly work on mobile data … wifi is simply not working :(

      • Anum

        hey did you find any solution to that? plz tell

  • ajwad humayon

    i erased all my data from my phone through FACTORY RESET and after that google play store is not even opening..when i try to open it, it says google play services has stopped..i tried to intsall the app from other source too but it did not install

  • Rajkumar

    in nexus 6p beta pokemon go is not working?

  • Amirul Hidayat

    Pokemon go has been released in my country but it still shows ‘ This item isn’t available in your country’ error msg…

    The app is pokemon go, it has been released to my country , which is Malaysia.
    how ever i tried resetting it to factory version and update it for few times and reboot my phone… still not working
    my phone is samsung SM-G530H and running on android version 5.0.2
    I have turned on locations and gps… not sure what is causing this problem though…

  • Tzyde

    I have at last my new Huawei, as my old Oneplus didnt work anymore. However, the play didnt work with mobile data, only with wifi connection. I was furious, no setting helped. Finally, after reading your article, force stopping and then starting again the play store did the trick. Thank you, you saved my life. No I can start playing that pokemon thing :-)

  • Ultramag69

    All well and good but if Google play services/play store and all things google aren’t installed on your device because it comes from say, China, this doesn’t help much…

  • Sourav Mondal

    It shown Error retrieving information from server[RH-01]..
    How to do??

  • IJK

    What’s with Google? This is a fundamental app, and when it misbehaves, apparently nobody ever knows why it is misbehaving, and the solutions proposed are always in the wave-the-chicken voodoo class, in the hope that one of them will do the trick. Throughout the years, Google has shown that either they do not know why these problems arise, or they do, but can’t fix them, or the do, but couldn’t care less. Come on, Google! Do not attempt to emulate Microsoft, obnoxiousness-wise.

  • I have tried all of the options given but none of them worked. So disappointed I can’t use my play store. Any other options need to do?

  • Peter Kostov

    Nothing of this is working, playstore just crashes. I am not in a way to factory reset phone.

  • Kerry Davies

    Thank you!!! I’d tried some of these but using this article and playing around with Google Play Services settings did the trick!! I have a very happy nephew who can use our now 3rd hand phone!

  • ekspresis

    restarting phone worked for me.

  • Sarah Schneider

    Thank you so much for this information! It has helped me fix my phone twice in the past few months. Not sure what exactly has been tripping it up, I think it is when android updates come in as it has happened twice and I am not a huge app hoarder. Thanks again!!!

  • Jannah Ilynni

    I’ve tried everyything except the last one. It’s still ain’t working. What else can I do? It just won’t let me log into my account. And the “Unfortunately, Google Play Services has stopped.” Pops up every now and then.

  • Hi all! I had the same problem as all the people in the forums
    described. I did all the things I red and for me the only thing that
    worked is that I deleted the app data from google play SERVICES! tried
    all the fixes I saw on bunch of forums but they did not work for me. I’m
    using HTC One A9 and had the same problem after the nougat update.
    tried to delete data from google play store, tried all the other things
    but only that one fixed my problem.

    have a nice one!

  • Melissa Brooks

    I had a blank white screen everytime I tried to open Google Play. I tried many of these things listed above, but the thing that finally worked was to clear the data from Google Play services. After I did that, Google Play was able to update to the new app image of just the big colorful triangle. and then it started working again! thank you for the list of ideas to try!