Google now shipping pre-orderered 8GB Nexus 7 in Canada

July 17, 2012
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When Google introduced the Nexus 7 tablet, Canadian folks were more than happy to find out that their country will be one of the few to be prioritized by Google for the initial launch of the Tegra 3-powered device, along with the U.S., UK and Australia. After weeks of waiting and anticipating, those who pre-ordered the Nexus 7 straight from Google have now received shipping confirmation of the tablet.

Aside from the influx of reports from customers who are now eagerly waiting for the Jelly Bean tablet to arrive at their doorsteps, the good news was shared by Google itself on its support forum, which provided the following statement:  “We’re now shipping Nexus 7 preorders. All US and Australia preorders are scheduled to ship by July 17th. UK and Canada preorders have also begun shipping in waves.”

Mobile Syrup

Despite the assurance, it seems the shipping confirmation was only sent out to those who plunked down some money in advance for the 8GB model of the Nexus 7. Customers who chose the more expensive 16GB model are still deprive of their confirmation email.

So we now turn our attention to our readers in Canada. Have you received any confirmation of when you’ll be getting your Nexus 7? Did you opt for the 8GB or 16GB model? How about folks in other countries, any sign yet of the tablet?

Comments

  • Ben

    I ordered on July 6th, 8GB, from Canada …. no sign yet :-(.

  • Danny

    I didn’t get my email for the 8gb yet. Ordered on the 10th :(

  • Paul

    Ordered my 8Gb on the 4th. Nothing yet

  • brian

    ordered on the 29th nothing yet

  • @Canada

    July 6th, 16GB. No communication whatsoever.

  • Frank

    ordered June 28th and haven’t heard confirmation yet.

    • Judson

      I ordered my 16GB on June 28 too and still not a peep from google…

  • Russ Noble

    ordered the 16GB on June 27th, nothing yet.

    • Sunny

      Sam boat as you, this is ridiculous isn’t it?… I am extra mad because of the $20 in shipping they charged us… I am hoping they make it up to us with extra google play credit or a free case *cross-fingers*

      • YouAreAnIdiott

        Same boat too, bought it as soon as I was able to pre order the 16 gig (sometime in late june probably 27th aswell). as for that last part you said…. no, and no (but I wish, if only we lived in a perfect world eh?)

        But I’m willing to wait just would like to be informed more on when its shipped and how long I need to wait I mean it says TWO day shipping that I was FORCED to pay for and at first I thought it would ship on Friday and I thought to myself man that is evil… won’t get it till earliest Monday or Tuesday. My point is if I pay for two day shipping I’d like to know when it ships so that at least I get what I paid for lol..

    • my1es

      same weak

  • http://twitter.com/dantaipan dantaipan

    Ordered both 8gb and 16gb on the 28th. Got shipping confirmation on the 8gb last night, scheduled to arrive by Thursday EOD.

  • pc user

    No communication for any request is not the best way to keep customers interested in Google products, however good the product is.
    I ordered 16 Gb Nexus 7 on 1 July (Google Canada Store) and requested a status update by email on 10 July. No communication whatsoever

  • http://twitter.com/jedever Joe Dever

    Ordered 16G on the 5th. No communication at all from Google Play.

    Since the Nexus 7 is competing directly with the Kindle Fire, I have to wonder … would Amazon allow this low quality customer support. Never.

    Stupid way to treat not only your customers in general, but people who are hard at work developing apps for the Android ecosystem. It’s amateur hour at Google Play.

  • bigmouthsandy

    Ordered on June 27, no confirmation. Went out last night and bought one from a store nearby. The build was very shotty. The whole left side of the screen was coming up over the bezel and the device would click and creak when I tapped it. This was only on the left side. I returned it at the store today where the manager said this was a known issue! Hope I don’t get one with this problem again, or any other problem. Btw it was a 16gb that I ordered on the 27th and also the one I returned today.

  • Dennis Forbes

    Order a 16GB unit on June 28th. Nothing yet. However I have to reply to-

    “would Amazon allow this low quality customer support”

    When you pre-ordered Google promised that shipping would occur within 2 – 3 weeks. So they have three more days to meet their original promise. No one really has any complaint until this week leaves us behind.

    • http://twitter.com/jedever Joe Dever

      A simple email blast … ‘we’re working hard to get you your order as quickly as possible.’ would suffice. Customer support 101. Amazon anticipates and communicates with its customers better than anyone else out there. Always a good idea to watch the competition, and Google Play isn’t paying attention, imho.

      • http://www.facebook.com/kaiyoti Paul Chen

        When you are concerned about the ship date even with a “defined release date”, Amazon responds, figures out where the problem is. Bumps you up to overnight shipping. Does refund or replace item if package got lost…

        Google… none of the above. Doesn’t even reply to you.

  • JN

    Got the confirmation email!!! Ordered June 28th, 8GB model :)

  • Trevor

    16gb on June 27th from Play Store….no word yet and definitely annoyed since the 18th is the 3 week cutoff and that isn’t looking likely. Hoping that the delay is Google cutting off shipments of faulty (bezel/glue) 16gb units?

  • Kyle

    Ordered July 6th – 8 GB version and got confirmation e-mail at 9:36 that it has been shipped from Google Canada in Toronto! Early than expected and very pleased with google!

  • Edwin

    Toronto. 8GB. Complained and asked for shipping refund yesterday evening. Got confirmation back this morning around 2AM. UPS Tracking Status:
    A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated.

    • @canada

      How did you complain and where did you call?

      Thanks!

  • http://www.facebook.com/BrandonSchaus Brandon Schaus

    Ordered the 16gb on July 5th. No communication at all! Hopefully it will come on my birthday this friday!

  • Jerry

    I ordered the 16GB on June 28. I talked to a Google Canada representative yesterday. He assured me that my tablet is in the hands of UPS and I should be getting tracking information from Google on Wednesday for delivery by Friday.

    • @canada

      Where did you get their contact?

  • http://twitter.com/dantaipan dantaipan

    For those anxiously awaiting confirmation, the first thing you will notice is an update to the “date” value on the Google Play Orders page. That means that they have charged your card. I got the email about 12 hours after that happened.

    • Ben

      good observation. I notice mine was changed to July 16th!

  • inme

    Ordered 8G on July 14, got shipping notification today. Am in Canada.

    • brian

      that is ridiculous, that i ordered mine on the 29th and you have received a shipping notice before me for the exact same product. google is really starting to bug me.

  • haackers

    I ordered 16GB on June 27th and nothing yet.

  • Darryl

    Ordered the 16GB on June 27. Nothing heard yet.

  • Brady

    Ordered 16 gig on the 30th of june, called support, no answer, no confirmation email, no charge, no response to support emails, Toronto headquarters states their number has been given in error on the play order form. Google sucks, and now that i’m hearing about a defect with the 16 gig, screw this I’m cancelling

  • Parry Gill

    Pre-order the 16GB version on the launch day, and haven’t got any shippment information yet.

  • Paul

    recieved my 8gb in Canada today July 17th

  • AMB_07

    16gb, july 6th. Nothing yet.

    • @canada

      same boat here :(

    • http://www.facebook.com/BrandonSchaus Brandon Schaus

      I ordered the 16gb on July 6th too! Still no information from google.

    • Roget

      Same here; 16GB on July 6, still nada.

  • Lucky Charms

    16gb on June 27th, nothing yet either :(

  • Music City

    Tennessee July 6 16GB play store. Ordered two of them. Not one word. Google Wallet still shows the order, but no updates since then.

  • Mike Greening

    16GB, July 3, nothing yet.

  • bberry

    16GB ordered July 7. No confirmation. I asked for a delivery date — no response.

  • Atari

    ordered on june 28. shipped out on 16th. paid for 2 day shipping but UPS shows it won’t arrive until 23rd?

  • Charles

    Ordered a 16GB one on June 29th. Haven’t heard from Google since.

  • Frank

    I orded 16GB, July 12th. No word, thought it looks like my credit card may have been charged (There’s no Play Store item marked in my transaction history yet, but it shows that the cost of the tablet has been subtracted from my “available balance”)

    • http://www.facebook.com/wjpm01 Bill Marshall

      Same here. I ordered a 16GB model on July 1 from Canada. My available credit card balance dropped on July 20 but the transaction hasn’t been posted. Otherwise there is no evidence that it has shipped. No emails, no date changes nothing. Hoping for something on Monday.

      • http://www.facebook.com/wjpm01 Bill Marshall

        I received my “It’s shipped” e-mail this morning (July 24). Louisville to Lexington to Cincinnati to Maumee where it remains. Supposed to be here Thursday. So much for the 2 day shipping I I really hope it’s one without the wonky screen.

  • KG

    16gb 6th July. Just got off the phone from Google. They said that it was “in process” but that not UPS Tracking number had been issued yet, and that I should get one by Thursday latest.

    Also of note, the contact system on Google Wallet does not work and a customer rep rarely sees any questions you may send over be it a question or a change in shipping address(which was what I wanted to originally do)

    Communication def helps with all the confusion.

  • Preshoth P.

    Ordered 8GB on July 1rst, Just got my email with UPS tracking today :)

  • dragonboy

    ordered on July 7 via Staples Canada. My 16GB arrived this morning without.notice.

    • Tsiren

      Oh man, I should have done that. I pre-ordered thinking I’d get one early and the 25 dollar Google Play coupon, now it looks like it will be late and I think all orders regardless whether its coming from Staples or Google Play has the coupon already in the box.

  • Mustafa

    Ordered 16GB version on Jule 10. No news

  • Rupinder Singh

    ordered 16GB on July 7 no updates about shipping still!!! i am in Waterloo,ON…

  • Tsiren

    Ordered the 16g version on July 27th, tried to call google was put on hold for 1 hour before I had to hang up, sent 3 emails not a single reply to any emails.

  • http://www.facebook.com/profile.php?id=526140936 John Higgins

    Fantastic how useless Google has been with this release. I like how it seems there is a backorder for the 16GB model. Gee Google, really hard to know that would be the most popular version and to have got a good amount of them made, especially when they could see pre-orders for it the last 3 weeks. With any luck, I’ll still be waiting for mine (ordered July 2nd) mid next week and retail stores here will be carrying it. Nothing like paying 20 bucks on a BS shipping charge for a PRE-ORDERED ITEM and waiting longer than people being able to walk into a store and get it.

    Never again will I order another product directly from Google.

  • Mathieu

    16gb, july 2… Nothing yet….

  • Joe

    Got a shipping confirmation, but the UPS site says that only a label has been created, but it hasn’t arrived at their faculties yet. Maybe Google is trying to create these labels to somewhat stem the criticisms?

  • http://twitter.com/jedever Joe Dever

    Just got an email from Google Play stating that if you ordered before July 11, it would ship this week with a shipping upgrade to overnight. (I ordered July 5, 16gb).

    A simple email update, that’s all it takes and most people are happy.

    • Dantaipan

      I am assuming you are in the US?

      • http://twitter.com/jedever Joe Dever

        Yes, USA. (Go Kings!)

    • KG

      Are you in US

      • http://twitter.com/jedever Joe Dever

        Yes. USA.

  • Zed

    When I go to Google play store, 8GB is listed in stock and delivered in 3-5 days, 16GB is shipping soon: 1-2 weeks. I ordered 16G on July 3rd. Huge disappointment. Especially that NCIX and Staples customers are already receiving theirs. And to add insult to injury, their orders are with free shipping.
    Google, strike two! (first one was when my company moved from Microsoft to Google for Business… OMG, what a mistake)

    • Jesse Walker

      to add to that, the 2 day shipping is a lie!

      • Gregory Macaltao

        Yes, I discovered that yesterday – - the 2 day shipping was a lie. I called them to ask why mine is arriving after a week and they blamed Canadian customs.

        • Zed

          While I was waiting in the dark for Google to ship me my tablet, I find them online with Staples. Free shipping, 1 day delivery and I was able to apply $20 coupon. Savings of $40 over Google. Got it that way. Tried to cancel Google, but couldn’t. My Google shipment arrived two days later, so I declined it and returned to sender. Now I have to verify that Google will refund it all (shipping included).

  • http://www.facebook.com/paulo.kanawati Paulo Kanawati

    I reserved the 16GB on July 9th and I live in Canada. Just got this from Google:

    Hello,

    We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. Your tablet will ship in 1-2 weeks.

    If you’d like more detailed information on device shipments, please reference our online Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

    Thanks for your patience. Your Nexus 7 will be on its way soon.

    The Google Play Team

    © 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

    You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.

  • IncD

    I just received this:

    “Hello,
    We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. Your tablet will ship in 1-2 weeks.

    If you’d like more detailed information on device shipments, please reference our online Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

    Thanks for your patience. Your Nexus 7 will be on its way soon.

    The Google Play Team

    © 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

    You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.”

    Are you kidding me Google? Really?

  • http://twitter.com/blairo32 Blair Davis

    got this email tonight

    “Hello,
    We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. Your tablet will ship in 1-2 weeks.

    If you’d like more detailed information on device shipments, please reference our online Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

    Thanks for your patience. Your Nexus 7 will be on its way soon.

    The Google Play Team”

    I ordered as soon as the website would let me after keynote.

  • Wes Crank

    An update on Nexus 7 pre-order shipping status

    We’ve had incredible demand for our new Nexus 7 tablet and are shipping them
    as quickly as possible. When your device ships you will receive a notification
    from Google Play with a shipping tracking number. We will have all orders placed
    through July 13 processed and shipped soon. Orders placed after July 13 will
    ship according to the quoted timeframe when you purchased and we will update you
    with a tracking number when we’ve shipped. Thanks for your patience.
    Below are more specific details by country for devices ordered through July
    13. If the below information is not true for you, and you ordered on or
    before July 13, please reach out to our support team so we can
    investigate.
    In the US:
    We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case,
    charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped
    all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded
    these orders to overnight shipping. We will process the remaining standalone
    Nexus 7 16GB orders by the end of next week with overnight shipping.
    If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will
    ship this week with overnight shipping, in some cases ahead of the rest of your
    order. But don’t worry, the rest of your order will be on its way soon.
    In Canada:
    We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus
    7 16GB orders and will ship them in 1-2 weeks.
    In the UK:
    All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders
    placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7
    16GB orders will ship next week.
    In Australia:
    All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day
    on July 19 (AEST) and will arrive in 3-5 days

  • Kiei

    Just got an email from google they will ship my tablet in 2 weeks due to high demand of the product -_- should have just bought from a store. I really don’t know what is the point of pre ordering if they do not have enough stock. ( thought they shouldn’t charge my credit card until the product is shipped)

    16GB ordered on July 2nd

  • http://twitter.com/sylarwoods romeo mcjockstrap

    I’m in uk and had shipped email last night, I pre ordered 16GB from play store on jun 27th.
    No tracking available but I have the tnt number. Tomorrow maybe?

  • Jesse Walker

    anyone else in canada not receiving the 2 day shipping as promised? Im getting more like 4 day shipping!!!

    • Gregory Macaltao

      No 2 day shipping as advertised and promised when I was charged $19. Mine shipped out July 19 and arrival date to my apartment will be July 26.

  • jaywalker

    I’m guessing all Canadian buyers that have posted here saying they got shipping notices/play store confirmations ordered the 8GB model? Any 16GB love here?

  • Bob-rob

    Just got confirmation. 16g shipping out tonight. Live in Montreal

  • Gregory Macaltao

    Frustrated. I am from Vancouver, ordered my 16GB last June 27 and finally got my confirmation email yesterday (July 19). I am supposed to be happy thinking that I’ll get it in 2 days (I paid $19 for a UPS 2-day shipping). When I tracked the package, the tracking details indicated I would get my package on July 26. After waiting to speak to a representative from Google Play for almost an hour, the representative confirmed that those in Canada who ordered the 16 GB with a 2 day shipping window will get theirs delivered after a week instead because of Canadian border delays. No refunds for shipping.

    I am a loyal Android / Google fan but I am very frustrated with this very, very bad customer service. First, the delay. Next, the 2 day shipping misrepresentation to those living in Canada.

  • David

    Ordered the 16Go on June 27th. Just received my confirmation from Google it has been shipped. Cannot track it yet but will soon. Yahoo !