Google Apologizes for Failed 10 Billion Promo Purchases

December 14, 2011
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Judging from the popularity of Android Market’s new offering for having reached its 10 billion downloads, it is no longer a surprise why you are interested to get some for your own supply. After having prices slashed down to a mere 10 cents, who wouldn’t? You can think of it as Google offering a discount of $1 for 10 apps, an early Christmas present for you!

If you’ve been keeping tabs on the promotion, you probably already know of the common issues other users have been experiencing in downloading the apps they desire. This is due to the insane traffic of users trying to catch the 10 cent treats. If you were already able to grab the apps that you have long added to your list, be thankful because others weren’t as lucky as you.


In fact, many of its users have encountered cancelled orders and error messages. If you’ve encountered any of these, you should receive an email from Google informing you how you can get the apps you want; such as the one below.

Hello,

We’re writing to apologize for any accidental cancellation of your Android Market orders during our 10 Billion Downloads promotion. We’d like to inform you that as a one-time courtesy, we’re giving you free access to all the apps you attempted to purchase. To download these apps, please follow these steps:

1. Open Android Market on your device
2. Press “Menu” and then touch “My Apps”
3. Scroll down and select the apps in question. They should be labeled as “Purchased” or “Not installed.”
4. Touch “Install” to download and install the app

If you have any further questions, please don’t hesitate to contact us through our Help Center at https://support.google.com/androidmarket/bin/request.py?hl=en&policy=apps&contact_type=contact_policy

Again, we apologize for any inconvenience and hope you have a wonderful holiday season.

Regards,
The Android Market Team

Once you receive the message, you can retrieve your apps using the instructions on the email. If not, expect the email to arrive in your inbox soon!

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