Google Acknowledges Galaxy Nexus Volume Issue, Vows Software Fix

November 24, 2011

Following widespread reports of a volume-related issue on the recently released (in the U.K.) Galaxy Nexus, Google and Samsung have acknowledged the existence of the issue.  Google also quickly promised to whip up a fix to resolve the volume bug.

Although giving no exact date, Google promised an update as soon as possible to Galaxy Nexus users to resolve this problem. Samsung has also acknowledged the problem and has temporarily held off further shipments of the Galaxy Nexus to retailers until Samsung sorts out the issue.

There had been fears that the volume issue could be hardware-related.  If so, it would mean recalling all Galaxy Nexus handsets.  The volume issue also created a lot of noise on Google’s bug-tracking site for Android.

Systems engineer Lee Johnston put forward a sensible technical explanation of the issue and how it could potentially be fixed.  Google’s Dan Morrill concurs with Johnston’s statements.  The issue, apparently, can be fixed with a software update.

The bug was discovered just after the U.K. launch of the Galaxy Nexus.  The bug annoys users because it affects voice calls.  According to reports, the Galaxy Nexus randomly silences itself or lowers the volume without user intervention–even in the middle of voice calls and multimedia playback.

Several knowledgeable folks have looked into the matter and observed the issue to be springing from the use of the 2G frequency at 900 MHz, which is a commonly used band in Europe.

For now, Galaxy Nexus users will have to wait a bit until Google sends out the hotfix.

Are you a Galaxy Nexus user? Have you experienced the problem yourself? How does this bug make you feel towards the Galaxy Nexus?

Comments

  • http://profiles.google.com/skewty Scott Palmer

    If the iPhone 4S was the target, the Nexus is not competition on the GPU or Camera front. Overall, I find it quite disappointing.