Yesterday, we learned that Samsung managed to sell 20 million Galaxy S4 units in about 60 days, proving wrong the analysts that were worried about slumping interest in the new flagship.
The Galaxy S4 is an amazing device, but that alone is not enough to capture the interest of millions of customers. Samsung also needs to offer good support services to ensure that customers stay satisfied after they purchase the device. How many times were you annoyed by a hapless sales representative or a grumpy customer service worker?
To ensure that its customer-facing staff knows the ins and outs of the crucial Galaxy S4, Samsung prepared a guide that covers 140 of the most frequently asked questions about the device. The folks at Sam Mobile have got their hands on the internal guide and kindly made it available for download.
We’ve embedded the document below, or you can go to Sam Mobile to download it as a PDF.
Note that this guide is meant for internal use by Samsung personnel, so it may be a bit hard to navigate. With that said, the document is rather comprehensive, and it may help if you have unanswered questions about your Samsung Galaxy S4.