Body fat is generally not on the list of items that should influence smartphone buying preferences. But one Sprint employee seems to disagree with that fact, at least according to one unhappy customer.
Apparently one such Sprint employees tried his best to convince a customer not to purchase an iPhone 4 but select a different handset instead. In addition to calling the iPhone “a piece of shit” and listing all of its shortcomings, this employee went as far as to call the customer’s fingers “too fat” for an iPhone 4, but apparently the right size for the Galaxy S3.” Here’s how things went down, according to that customer:
I went to my local Sprint store on 12/16 to upgrade my phone. My wife’s line had the upgrade, mine wasn’t until April, but since we were on the same bill, I could use hers since my phone was broken. I was approached by a rep who asked me what I was looking for, and I informed them that I was looking for the “cheapest, free-est phone” because I was broke, and really didn’t care about the phone I left with, so long as it worked.
The rep, [M], tells me that the iPhone 4 is free, so I said I’d take it. I was told to have a seat while the rep pulled up my information. The rep says “Are you sure you want the iPhone? It’s really a piece of shit.” I tell him yes, I’ve had iPhones in the past and I’ve done my homework about the possible phones I would be leaving with. Having been a Sprint customer for over 10 years, I feel I am pretty knowledgeable when it comes to what Sprint has to offer.
Apparently “yes” wasn’t good enough. He proceeded to tell me EVERY shortcoming this phone had: The battery life sucks, if I dropped it, I’d break it, it’s a little small compared to my last phone, etc. but the icing on the cake? “Your fingers are too fat for such a phone. You should get the Galaxy S III.”
Really? I replied “Okay [M], your nametag doesn’t say ‘Sprint Rep/Nutritionist’ so don’t tell me how I can’t use the phone because of my “fat” fingers.” Fed up with his attitude and tone of condescension, I walked out, no phone in hand. I’d rather have a broken phone than to have to put up with such a rude person.
No matter what mobile OS you prefer, this kind of behavior from carrier employees is not something you’d want to put up with, right?
I mean sure, it’s clear mobile operators have their own agendas, and this isn’t the first time we hear that one carrier or another is trying to push Android and/or Windows Phone devices instead of iPhones to subscribers. But should some line be crossed in such a manner as described above? It’s one thing to show a potential or existing customers the advantages and/or disadvantages of the handset they’re about to choose, but it’s a totally different thing to be disrespectful to them in order to push a certain sale.
Have you encountered similar convincing techniques in carrier stores?