Galaxy S3 Android 4.3 update put on hold, Samsung confirms

by: Chris SmithNovember 18, 2013

Galaxy S3

The Android 4.3 Jelly Bean update for the Galaxy S3 has been officially put on hold, Samsung confirmed to a publication, after many device owners reported several performance and battery issues with the handset following the software upgrade in the UK.

Released only a few days ago, the Android 4.3 update is not available as an OTA download for Galaxy S3 owners. Here’s the brief statement Samsung Mobile UK gave to Sam Mobile on the matter:

[quote qtext=”As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.” qperson=”” qsource=”” qposition=”center”]

The publication also listed the following major issues with the Galaxy S3 Android 4.3 update:

  • Wake up lag (Sometimes it takes a few seconds to wake the device from standby and sometimes a few minutes)
  • Random Freezing
  • Huge battery drain
  • Bluetooth Audio issues during playback in car
  • Stuttering music playback with stock Samsung music app
  • Device freezes as soon a call is received (Black screen issue)
  • Poor RAM management (very difficult to multitask)
  • Wi-Fi issues

Interestingly, the recently released Galaxy S4 Android 4.3 update for the AT&T model has also been quietly pulled, so it would appear that Samsung’s issues with the latest Jelly Bean version are a bit more widespread than expected.

The Galaxy Note 2 is also expected to receive its own Android 4.3 upgrade in the near future, with a new test firmware having leaked the other day. However, it’s not clear when the handset will receive the update considering the issues with the Galaxy S models mentioned above.

  • reignt

    coming from an S2 user, this is one of the reasons why I don’t buy Samsung phones anymore. When I was still on S2, new firmwares have bugs and have battery drain, thus I was forced to use custom ROMs which address/fix these issues faster than Samsung

    • SSDROiD

      What is the device you are currently using then? I’ve been going back and forth between my Nexus 4 and my Note 3. I love TouchWiz and Samsung’s sensor features, but it really is starting to bug me that updates take so long to get here. That’s why a Nexus device running vanilla Android is really tasty (get it?), but I just can’t decide between them. Arrggh!

      • SebaKL

        I do agree. The updates could be coming in slightly smaller intervals. The only way to counter that, I simply buy the latest devices which comes with the latest software. I totally understand that that’s not a best solution, some of you have contracts and carrier plans to fulfill, for some the money could be spent for far more practical or urgent things, but for me the joy of having my Android up to date it’s worth the extra expense :D

        • SSDROiD

          That has been my technique up until this point, and money is certainly not an issue for me. I refuse to enter any contracts or carrier plans so those are not issues either. But the issue I do have, however, lies in two key factors: that’s exactly what the companies hope we will do, rush out and buy new devices every year. So a part of me thinks that I should counter their sales business and stick with my current device for many years so I can personally feel like I’ve contributed to forcing them to change their strategy. And then there’s the fact that I have a good personal economy which not all of my friends do and it’s quite uncomfortable for me to show my collection of smartphones when I have visitors and they are still on their first smartphone that was new 5 years ago :/ The thing is, I want the newest features, the newest software versions and I am so addicted to my technology that not buying new devices makes me depressed.

          • SebaKL

            You pretty much described my situation here :)
            Fairly comfortable financially to buy a new device with no effort. Friends who can’t – making me a bit guilty about flaunting all the new features, for which I’m such a sucker and about which I’m always so enthusiastic about. And I too feel like my attitude toward changing the phone every few months, does nothing more but feed the corporate greed.

            Anyway, hopefully if it’s not the money we give them, then at least let’s hope the competition from HTC and iphone is what will drive them to make better, more often updated devices.

            Cheers and have a great day ahead :)

          • SSDROiD

            I’m gonna re-quote one of the funniest quotes I’ve ever heard: “Why don’t poor people just buy more money?” hahahaha :P I agree with you, I also hope that me upgrading my devices will give the company more money to continue improving and make awesome devices, although I wouldn’t exactly be *against* paying a small fee for the newest software versions when the device is in perfect hardware condition. If I break the screen or otherwise damage the phone, I will run out and buy a new one anyway, but I would definitely not be opposed – I would frankly even support – the ability to pay for a new software version as soon as (and anytime) I want one. Maybe that could be a future business decision for Samsung? I would pay to get Android 4.4 KitKat on my Galaxy Note 3 in a heartbeat.

            Have a great day yourself! :D

      • Chris

        Every single phone or update will ALWAY’S have some sort of issue(s). It can be worse, they could charge us for updates so as long as they are free I feel that in “reality” although there are issues we should still be somewhat grateful in which we usually never are.

        • SSDROiD

          Frankly, I would prefer to pay a small amount for the newest versions instead of being forced to wait forever. If I buy a new device, I am obviously willing to spend money on something brand-new that will drop in price later, and because of that, I would honestly prefer to buy new versions. But that may just be me…

      • James Zhangya

        I am using MYSAGA C3 . It is Android 4.2 Dual Core Smartphone-4.0 Inch WVGA Capacitive Screen, WIFI, GPS, Bluetooth, Just $69.00. Very practical. I like it very much.How about you ?

        • SSDROiD

          Oh, definitely not a mainstream device then…
          I bought the Samsung GALAXY Note 3 and I love everything about it! :D

    • Scott Ricketts

      That same problem drove me off HTC (Thunderbolt… F* you!) back to Nexus, but after the N4, I went back to the HTC One and I’ve been very happy with their updates. Especially with having a GPE, they’ve seemed to really be doing their best to avoid these issues.

    • Tom Mcbigglesworth

      I have an s2 too. Running 4.1 stock which i much prefer over ios7. Does the job well.

    • Rajkumar

      I am also an S2 user. If you are not buying Samsung due to software problems then you probably cannot buy any android phone every other manufacture like sony and htc also faces these problem nevertheless these guys hardly provide software update. You must remember samsung is the only manufacture to support the phone for the past 2 years. I also think this is the only phone to be upgraded from 2.3 to 4.1

  • Mohammad Asif ul Haq

    Well the good thing is I can stop checking for updates every 10 seconds.

    • samsparkin


      • Mohammad Asif ul Haq

        Walaikum Assalaam….

    • hollis

      How can you check every ten seconds? I can only check for updates once every 24 hrs.

  • jeff

    I have a galaxy s4 and my update has been flawless thru Verizon!!!

  • mixedboi85

    samsung maybe…. you need a NEW Software team? Cause updates are just always raggedy

  • Michael Watson

    Currently running Android 4.3 on my Verizon Galaxy S3 via CyanogenMod 10.2

  • pmenn5362

    The 4.3 update is now rolling out for T-Mobile’s S3. Their website confirms it. This is the first US S3 variant to get the update. If anyone who has installed it yet can you tell me if it has the new launcher and weather widget. What other features are present and if there are any performance issues.

  • John Williams

    Strange. I have CyanogenMod’s version of 4.3 on a Samsung G3, and it runs fine, no battery issues, no crashes etc.

    • Yesenia

      I have an s2 too. Running 4.1 stock which i much prefer over ios7. Does the job well.

  • Groud Frank

    This is why I wait 2 months or at least 1, before updating my phone with new firmware.

  • Guest

    just updated to 4.3 on my ATT s3 this morning….. OTA

  • asm23456789

    Hi since updating my s3 to 4.3jelly bean battery life drops alot, and when making calls it really dissapointing PLEASE SORT THIS OUT ASAP thanks..

  • Austin

    I was able to download 4.3 last night on my ATT S3 and it works just fine

    • hollis

      I’ve tried twice. It gets to about 60% then shuts off. No update. I wasn’t near the phone so I didn’t see any warnings or other notices. I also can only ceck for an update once every 24 hrs. Does anyone else have this annoying problem

  • Sylus

    My Galaxy S3 has all the problems mentioned below and many more… wat should i do as you work on the errors, i can no longer make calls or even chat!!!!

    • geddit

      root n rom.

  • xxcountrygirlxx

    Sadly I got the update before they realized that it was bad so I have to wait for everything to be investigated. For people who are having the battery power draining problems I suggest turning on power saving mode in settings. Its helped me a lot with the battery issue since updating to 4.3