Last month HP and Google pulled the Chromebook 11 from the Google Play Store and several other major retailers. The reason for the removal of stock was that there were several reports that at least some Chromebook 11 chargers were faulty, causing overheating and even melting during use.
Pulling the product from store shelves gave HP, Google and the Consumer Product Safety Commission time to analyze the situation and prevent the issue from spreading. As it turns out, more than 145,000 chargers are believed to be at risk of overheating and melting.
With that in mind, the Chromebook 11’s charger has now been officially recalled. Keep in mind that the Chromebook 11 is perfectly fine, it’s only the charger at fault here. If you already have several spare Underwriters Laboratories-listed micro USB chargers, you can simply use one of these with your Chromebook 11.
For those that wish to replace the defective HP cord with a new one, all you need to do is contact Google through their Chromebook website or by calling 1-866-628-1371.
It’s unfortunate that HP and Google ran into these problems during the holiday shopping season. At $280, the HP Chromebook 11 was arguably the most exciting budget Chromebook on offer, with a more attractive visual style than most and some cool special features such as an IPS display and micro-USB charging capabilities.
So when will we be able to pick one up again? So far HP and Google have yet to say if/when they plan to bring back the laptop, though the presence of a fixed charger could mean that a return to stores isn’t too far off.