ASUS Transformer Prime TF201 Gets a UK Only Refund or Warranty Extension

January 19, 2012

Ever since the ASUS Transformer Prime TF201 was released, it has gotten its fair share of both criticism and praise from the public. While it has been called as the ‘fastest, smoothest Android tablet to date,’ many have issues with it particularly its WiFi and GPS. This is why when ASUS announced that they had upgraded the Transformer Prime TF700, TF201 owners complained about it.

The good news is, ASUS has heard these complaints and has released an issue on what they plan to do about the issues on the TF201. The bad news is, however, the planned update will only be available to device owners living in the UK.

ASUS released a statement on their official company blog, stating that there were an overwhelming number of Prime TF201 users who were ‘dissatisfied with the performance of the GPS module.’ Because of this, ASUS has decided to give their UK consumers an option to either return the tablet so they can get a full refund; or enroll the unit in a 12-18 month extended warranty plan, if they decide to keep it.

‘As part of our unwavering commitment to our customers, we wish to allay some recent concerns regarding the Eee Pad Transformer Prime TF201.

After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on tel. 0870 1208 340.

Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK.

Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months (for any retailers who offer an additional 12 months’ warranty with their purchase, the total warranty period will remain at 2 years). To extend the warranty, please contact our support hotline on tel. 0870 1208 340.

In relation to the recently-announced TF700 model, this product is unlikely to be available in the UK before June at the earliest and no pricing details have been announced.

ASUS prides itself on delivering an unrivalled user experience, and we offer our sincere apologies for any inconvenience that our customers may have encountered.

Regards,

ASUS UK.’

But because this option is only available to UK Prime users, we can’t help but wonder what ASUS has in store for consumers who live elsewhere; many of which have already felt betrayed by ASUS.

If you’re from the UK, which would you go for: the refund or the extended warranty? But If you’re a user of the ASUS Eee Pad Transformer Prime TF201 and you’re NOT from the UK, please let us know how you feel about this in the comments below.

Comments

  • Scollier335

    Geting more and more pissed every day. This is my first and last ASUS product!

  • http://www.facebook.com/profile.php?id=100000127003960 Torbjørn Viem Ness

    This is not good, not good at all – I do think that the TF Prime seems to be a great product with excellent design, although that metal affects the performance of wireless transmitters is a well-known fact, and should really have been considered by the design- and engineering teams responsible!

    I think a good solution (which I have shared with ASUS, and they claim to have forwarded it to the developers) for keeping the design while maintaining performance, would be to create a “radio window” in the metal around the camera where they would use some sort of plastic (or another similar material) to let the electromagnetic waves through, and then place all the antennas in that area.

    Now I haven’t yet received my Transformer, but if I discover that the WiFi coverage is too bad I think it’s gonna be a refund…

    • Rocco DiMartino

      Yes, I’m sure that are forming a team of designers based on your unique idea of a radio window that they already have planned for their 701 (and that Apple and other devices have had for years). Did you mention to them that in the U.S. they will need to go through the FCC approval process again since they will be modifying the radio signals? Maybe it can then relaunch about 6 months after the 701.

      We always ‘tell our customers “brilliant idea, we will notify the head of development immediately”…then after hanging up we all laugh.

  • Stefing

    I’m very happy with my Prime, for me WiFi has been excellent and the GPS is irrelevant – it’s a WiFi tablet! But I did test it and the first lock took under 15 seconds.
    Return it? You’ll have to pry it from my cold, dead hands.

  • http://www.facebook.com/takeshi.miyagi.140 Takeshi Miyagi

    They sell products world wide, why they need to make a border when they provide important services? Why only UK? I live in Japan and I got this defected TF201 from Amazon.com(US). Now Japanese customer support people refuse to help me because mine’s is from US. Just replace mine’s cover to plastic one! Is it really that hard work?

  • Will

    GPS has never worked on my Oz bought TF201. I rarely use this feature but being a sold feature of the TF201 it should work.

  • Carl

    Why only the uk?