Apple partially fixed the issue that was making life hard for Android switchers

May 22, 2014

galaxy s5 vs iphone 5s aa (4 of 14)

Last week, a lawsuit filed by a former iPhone user against Apple brought back to light an issue that has long tormented users switching from Apple to competing platforms.

The issue, which surfaced as early as 2011, prevents text messages sent to some former iOS users from reaching their intended recipients. It happens when a user does not de-register their phone number from Apple’s iMessage service before moving their SIM to a, say, Android device. When another iMessage user sends a message to the “defector,” the message is routed through iMessage instead of SMS, effectively remaining stuck on a platform that the intended recipient can no longer access.

Missing out on texts from loved ones or business contacts is frustrating, at the very least, as several of our readers have recounted in the comments on our post from last week.

Making the issue even worse was the fact that Apple’s support wasn’t always able to manually disconnect phone numbers from inactive iMessage accounts. For this reason, some users had no option but to ask acquaintances to manually delete their contact information from their iPhones and re-add them as simple mobile contacts.

Faced with intense media coverage and the threat of a class-action lawsuit, Apple has moved to fix the issue that prevented its support staff from manually fixing the issue for affected users.

Here’s Apple’s statement to Re/code:

“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact AppleCare.”

So, while the actual bug that causes the lost messages is still active, Apple should now be able to fix the issue for you.

Comments

  • Franc012

    Nothing like the threat of a class action lawsuit to motivate management to fix a longstanding issue they weren’t interested in fixing to begin with.

    • tiger

      You actually think Apple will lose to this idiotic lawsuit? iMessage is an OPTION to begin with. Logging out when you trade in your iPhone is what you need to do. Ain’t rocket science!

      • Amadeus Klein

        Actually Yes, they would lose it, and It would be a PR fiasco for them. No, They would not lose much money, but having to publicly acknowledge that they don’t care about your personal information from the second you leave the Fold is not something they want to do. They would lose as they have publicly acknowledged problems with the system in the past and apple isn’t going to spend millions trying to fight one person since they know it would be seen as an attack on the little guy…

        Perhaps you didn’t read everything about this situation. First, the issue is even when people have turned off iMessage their texts were not released properly….. Also, iMessage may be “optional” but it is automatically designated your primary messaging platform and you are automatically set up on it when you buy an iPhone and create an apple ID. Interesting definition of “Optional” of you ask me…

        What’s actually idiotic, other than you defending apple’s shady business practices, is the fact that this VERY easy to fix bug, has yet to be dealt with by this multi-billion dollar entity…. Which means they don’t give a **** about the customer….

      • Franc012

        No it ain’t rocket science, but the majority of iPhone users aren’t the most tech savvy bunch. Apple prides itself on the ease of use of its products. Anything that indicates the contrary, is an embarrassment. They did nothing about this issue for years. It’s only logical to reason that the bad publicity from the lawsuit is what pushed them to look for a fix.

      • Michael Samsara

        The point tiger is not whether or not, theoretically, it is easy to circumvent this situation, but that this situation is another – typical and completely within character – reflection of Apple’s underlying agenda. Specifically, to keep you from escaping. To the extent that anything like this “little” bug facilitates that purpose it is a plus for them and why would they care if traitors have problems or are frustrated? All the better to make others fear leaving, my dear.

  • Rob

    Yea… “bug”… Sure….

    • deepen915

      LOL this was Apple’s idea to keep iOS users stuck in their ecosystem.. those grimy bastards

  • Amadeus Klein

    Sounds about right… Only fix it when you are almost guaranteed to get into a PR nightmare and lose some cash…. Otherwise who cares…. Typical…

    • tiger

      You actually think Apple will lose to this idiotic lawsuit? iMessage is an OPTION. Logging out when you trade in your iPhone is what you need to do. Ain’t rocket science!

      • jake

        Why are u defending apple so much? People are not allowed to complain? You make it seem like only 1 or 2 people had this problem

        • tiger

          Complaining about a VALID issue is one thing…complaining AND suing about some idiocy because you did not understand a basic concept is another.

          Our society today is just that…bunch of idiots suing for their own stupidity…and winning! That’s sad.

          • Amadeus Klein

            TROLL: My automated Troll Response:

            Wow, the uninformed trying to argue, Read up on the problem, it
            doesn’t matter if you log out of iMessage or not, Apple delays or
            refuses to deliver texts due to this “Bug”

            Go Troll somewhere else. We actually understand this issue… You don’t seem to, at least not very well at all…

          • straittimes

            it is a valid issue or are you pretending it’s not? apple is not the epitome of a clean and spotless company that you believe it to be

      • Amadeus Klein

        Same comments on multiple posts? TROLL: So Here is my Generated Troll Response…

        Actually Yes, they would lose it, and It would be a PR fiasco for
        them. No, They would not lose much money, but having to publicly
        acknowledge that they don’t care about your personal information from
        the second you leave the Fold is not something they want to do. They
        would lose as they have publicly acknowledged problems with the system
        in the past and apple isn’t going to spend millions trying to fight one
        person since they know it would be seen as an attack on the little
        guy…

        Perhaps you didn’t read everything about this situation.
        First, the issue is even when people have turned off iMessage their
        texts were not released properly….. Also, iMessage may be “optional”
        but it is automatically designated your primary messaging platform and
        you are automatically set up on it when you buy an iPhone and create an
        apple ID. Interesting definition of “Optional” of you ask me…

        What’s
        actually idiotic, other than you defending apple’s shady business
        practices, is the fact that this VERY easy to fix bug, has yet to be
        dealt with by this multi-billion dollar entity…. Which means they
        don’t give a **** about the customer….

  • jfrov11

    Myself and my wife have never been imessage users and we often have trouble receiving texts from iphones. Her especially on the HTC One M7 and now the M8. She had to stop using the stock text app and use Hangouts it got so bad. Any one else have this issue? I use a Note 3.

  • Damon Salvador

    ya . whatever !

  • Oliver Ward

    don’t see what the problem is really. i switched, had the issue once, then took the steps to fix it. now it’s fixed & i can move on with my life.

    • tiger

      The problem is that some Android folks are just too dumb to fix it. You log out of iMessage and voila! it’s fixed.

      • WiZe

        Not so easy.. I recently sold my iPhone and iPad in favor of Xperia Z2 and Z2 tablet (Love them!!) and off course I turned off iMessage on all devices before selling them. When my wife was trying to send me an sms with her iPhone I could never get them (And that was creating some issue…). Now it seems to be ok… Defenetively an Apple issue.

      • Amadeus Klein

        Wow, the uninformed trying to argue, Read up on the problem, it doesn’t matter if you log out of iMessgae or not, Apple delays or refuses to deliver texts due to this “Bug”

        Go Troll somewhere else. We actually understand this issue… You don’t seem to, at least not very well at all…

  • dick

    I tried the Yamaguchi phone. Samsung sucks a lot. annoying touch screen sound.video Text doesn’t work.Went right to at&t and got my iPhone back.

    • das

      why u on a android site fanfaggot

      • gh0st

        cuz he a faggit

      • dick

        U no u lov dick

  • dick

    Yamaguchi phone sucks

  • s2weden2000

    L 0 L…faPple